FAQ

Installation

Instructional Video

https://www.youtube.com/watch?v=DIYRLpnQibw

Your Furbulous Box arrives almost fully assembled and ready for use. Get started by following these steps below. 

Step 1: Place the Furbulous Box in the same location as your old litter box during the transition period.

Step 2: Make sure that the unit is placed on a firm, level surface to avoid any wobbling or instability. Soft, uneven, or unstable flooring should be avoided, and the unit should be kept indoors to prevent exposure to direct sunlight.

Step 3: Position the unit near a power outlet, making sure it is not pushed against a wall or into a corner, and is not touching any walls.

Step 4: Place the litter mats or rugs in front of or completely under the unit. It is important to avoid placing the litter mat partially under the unit, and to use only low pile (≤0.5 inches) rugs or mats.

Step 5: Put the deodorant bar into the deodorant box inside the globe.

Step 6: Fill the globe with clean clumping cat litter up to the max line. Do not use non-clumping litter.

Step 7: Finally, plug in the Furbulous Box and the globe will automatically reset the globe's position for you.

Instructional Video

https://www.youtube.com/watch?v=3yQ4WZjZqJs

Instructional Video

https://www.youtube.com/watch?v=R4tkhCVTmQk

FAQs

This cat litter box provides a spacious internal use area of 60L, ensuring ample room for your cat's optimal comfort. The 245 x 210mm entrance is particularly welcoming to larger cats, making it an ideal choice for multi-cat households.

The machine is designed to include the entire process: automatic litter cleaning, automated packing, and automatic sealing and refilling. This ensures a hassle-free experience for both you and your feline companion.

It is compatible with any clumping litter. We recommend high-quality clumping litter, such as tofu litter and clay litter. As for trash bags, only use Auto-Packing Trash Bag to ensure the packing function of the FURBULOUS BOX.

Furbulous Box is ideal for cats heavier than 3 lbs. and older than 6 months. There is no fixed number of cats per unit. We recommend having one Furbulous Box for every 2-3 cats. We do not recommend that kittens or cats that weigh less than 3 lbs. use the Furbulous Box in the auto-cleaning mode. Their low weight and tiny size may not activate the lifeguard system.

Yes, it will. If your cat's stool is liquid-like, set the waiting time via App to a longer period until the stool solidifies.

Yes, the weight sensors of Furbulous Box distinguish cats according to their weights, but if your cats are very close in weight, the unit might not be able to tell the difference.

Furbulous Box is equipped with a Lifeguard System to ensure your cat's safety. The Lifeguard System will detect your cat approaching or entering the box. For safety considerations, the unit will pause when your cat approaches, enters the globe, or jumps on the box.

If there are two cats in the house, you must pack the trash bag at least once in 7 days. You can empty the waste drawer after auto-packing. You can pack the trash anytime anywhere via the app, or press the button on the control panel.

It depends on how much cat litter is used. Please make sure to check the globe regularly. Always add new litter to the MAX line and reset the Furbulous Box to ensure the accuracy of weight detection.

Fill the Globe with approximately 5.5 pounds of litter, until it meets the MAX Line on the Litter Bed.

This depends on your personal preference and your cat's behavior. We recommend wiping the inside of the Globe every 2 weeks and cleaning the whole unit every 1 month. CAUTION: The Base of the Furbulous Box contains electrical components that should not be submerged.

Furbulous Box is safe with 12 Volts DC using an adapter very similar to the ones you may have at home for devices like a clock radio or for charging your cell phone. It is completely safe for your cats.

Fault content terms

1.垃圾袋用完,让用户换新垃圾袋;Change new trash bag box if out of trash bag.

2.垃圾袋未用完,让用户抽出一点抽屉再装入,触发风机工作。若还是报错,就开盖看里面的垃圾袋是否褶皱挡住超声波测距. Pull the waste bin (drawer) out and push back. Wait for the refilling process. If still report out of trash bag, check if the trash bag blocked the sensor. Otherwise, send a new device.

重新安装滚筒,确保装配到位。若还是报错,更换机器 Take off and install the globe again. If still reproting E1 send a new device.

1.打开翻盖,检查推块是否被异物卡住,取走异物后断电重启;Open the lid to see if it is blocked. If yes, take out the clumps that blocked the lid and reset the device (unpower for 90 seconds).

2.若没有异物卡住,说明电器件损坏,只能更换机器 If no blocks on the lid and stil reporting E2, send a new device.

更换机器 Send a new device

检查是否有猫砂或者异物卡住翻盖,如有,取走后重启机器

如无法解决,更换机器 Send a new device

更换机器 Send a new device

更换机器 Send a new device

取下滚筒,把机身底座上的砂清理干净,再装滚筒确保装配到位,“reset”一下。若还是报错,更换机器 Take off the globe and clean the litter/dust on the buttom. Install the globe back and reset the device. If still reporting E7, send a new device.

重新安装顶盖,确保安装到位,与机身没有大缝隙。若还是报错,更换机器 Install the uppder cover properly. If still reporting E8, send a new device.

检查抽屉是否推到底。若还是报错,更换机器 Push the waste bin (drawer) all the way down. If still reporting error, send a new device.

拉出抽屉,取走垃圾,再装入抽屉 Take out the trash bag and install the drawer properly.

1.把顶盖取下,打开翻开,把凸出的垃圾赶平,再安装好机器重新打包;Open the waste bin and level the waste to avoide "peaks". and pack again.

或者2.把抽屉拉出一些,小范围来回抖动,装入抽屉,重新打包;Or, pull out the waste bin (drawer) and shake the drawer to level the waste. and pack again.

让用户按压接近镜片,后断电重启机器。若一直存在Cat around,更换机器 Press the mirror to see if error disappears, if no send a new device.

如果此报障持续出现,只能换机器或者维修 Send a new device

如果此报障持续出现,只能换机器或者维修 Send a new device

如果此报障持续出现,只能换机器或者维修 Send a new device

Make sure you start connecting Wi-Fi on the control panel;

Make sure your phone’s Bluetooth is open and allow Furbulous App to use it;

Make sure you have allowed the Furbulous App to access the location;

Restart the App and the device to connect again.

确保在设备面板选择WIFI图标并按OK键开始搜索WIFI;

确保打开手机蓝牙并且允许app使用手机蓝牙;

确保打开位置并且允许app使用位置信息;

杀掉app的进程,并重新尝试连接设备。

Make sure the device is close to the Wi-Fi router;

Make sure you enter the correct Wi-Fi name and password;

Make sure you are using 2.4GHz Wi-Fi;

Make sure the Wi-Fi is stable.

设备只能使用2.4GHz WIFI,请与客户确认使用的WIFI是否包含2.4GHz频段。如果自查以上原因都连接不上WIFI,请及时将用户的路由器品牌及型号反馈给我们。

The main account and the account you share your device with must be registered in the same server region. Due to different privacy policies in different areas, device and account info cannot be shared via different server sites.

Server Sites and Zone of Application Lists:

Frankfurt site: European countries;

Virginia site: the United States and Canada;

Singapore site: Asian countries and regions.


If you move to another country and want to change a server site, you have to register the account again and add the device to the App again.

Please provide the user's account, country/region he chose when registered, and MAC address to us if there is any problem. We could check what happened to the device from our platform via the info provided.

设备在运行方面出现任何问题,请及时提供用户的账户(注册邮箱)、注册选择的国家/地区和MAC address给我们,可以通过设备管理的后台去具体判断设备出现了哪些问题。